In this episode, we uncover the top 9 factors that influence Net Promoter Score (NPS) through effective Customer Experience Management (CXM). From first-call resolution and omnichannel engagement to personalization and proactive support, we explore what truly drives customer loyalty and advocacy. Whether you're refining your CX strategy or aiming to boost NPS, this episode provides actionable insights to elevate every customer touchpoint.

Read more: https://blog.datamatics.com/top-9-factors-influencing-nps-through-customer-experience-management