Join Daniel Rayner and Gavin Currie, Senior Consultant at Leonardo, as they discuss all areas of business process management. What is a process? Why do customers need to be at the centre of all decisions? Why a cross-functional view of your organisation is so important to understand? These are just a few of the questions they tackle as they explore what needs to be considered when implementing BPM in an organisation. Tune in for great advice on why it's important to continually find better, more efficient ways of completing tasks!