Ross Tilson shares his insights from selling industrial products globally for major international companies. One hallmark is being client facing. This must be driven from the top. All employees need to understand their role. Cascading Strategies ensure that all activities are aligned. Avoid micro-management & silo mentality. Ask customers about their experience with your company. Understand their problems & shape their thinking. Build a Safety Culture. Visit b2m.co.nz/high-performance-companies

Broadcast on Otago Access Radio www.oar.org.nz