Discover essential IT help desk best practices. Learn about empowering support teams, implementing robust ticketing systems, continuous improvement, and enhancing customer service with a personal touch. Perfect for professionals seeking to elevate their IT support services.

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Thad Siwinski, CEO of Prototype IT: https://www.linkedin.com/in/thaddeuscsiwinski/

Richard Crooks, COO of Prototype IT: https://www.linkedin.com/in/rmcrooks/

Mark Wendorf, Vice President of Sales and Marketing at Prototype IT: https://www.linkedin.com/in/markawendorf/