Clare Baker is the Country Manager for Australia and New Zealand at eGENTIC.

She has 25 years’ experience in sales, both as a BDM (Business Development Manager) and in sales management. Most of that time, she’s worked in the outsourced contact centre industry, with many clients across a wide range of industries.

Today, she shares how to lift the performance of your outbound sales teams.

Clare’s Top 3 Tips:

1. It all comes down to the environment. So make sure you create one that’s set-up for success (13:37).

2. Make sure that your Team Leaders have been trained in how to coach and understand their individual agents (13:47).

3. Make sure the calling lists give agents the best change of success, by making sure the people they’re calling actually want or need what you’re selling (14:15).

You'll Learn:

• Clare’s controversial advice which will help your team leaders best understand their team, so they get the best from them (04:05).

• A couple of easy ways team leaders can recognise the success of agents (05:20).

• The 2 common gaps Clare sees in lower performing centres. Plug these, and success is assured (07:12).

• What Team Leaders are often saddled with, which gets in the way of them growing sales (08:14).

• Clare’s great ‘Haystack Metaphor’, that will help you ensure your agents remain motivated (08:53).

• The one thing Clare’s noticed that makes the world of difference in agents being fired up (11:44).

• The simple question that will guide you in how to improve outbound sales (12:18).

   

Connect with Clare on LinkedIn: https://www.linkedin.com/in/clarebaker1/

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