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CX Today's Charlie Mitchell hosts John Ortiz, Technology Sales Manager at MiaRec. 

We consider the topic and sentiment analysis in the contact center, discussing:

• Definitions for topic and sentiment analysis 
• The many contact center use cases for both 
• The benefits of these use cases 
• Implementing topic and sentiment analysis solutions 

If you'd like to find out more about MiaRec's conversational intelligence solutions, visit MiaRec.

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