This Sales Manager might be young and inexperienced, but she's taking this pandemic with grit and thoughtfulness. With many employees from the hotel gone, including 10 from her own team, she's doing jobs around the hotel she never thought she'd be doing, but appreciating the experience of knowing how things work and get done. Chicago is slowing starting to open, and while corporate and group business is going to take a while to come back, Tori is resolute.