CX Today's Charlie Mitchell hosts Lee Jones, Director of Elev-8 Performance. They kick off the conversation by considering:<ul><li>What is total experience? </li><li>How does it work?</li><li>What are the benefits of total experience?</li></ul>Michelle Couture, Global Product Marketing Lead for Customer Experience at Zoom shares some best practices for making total experience a reality.

CX Today's Charlie Mitchell hosts Lee Jones, Director of Elev-8 Performance. They kick off the conversation by considering:What is total experience? How does it work?What are the benefits of total experience?Michelle Couture, Global Product Marketing Lead for Customer Experience at Zoom shares some best practices for making total experience a reality.

CX Today's Charlie Mitchell hosts Lee Jones, Director of Elev-8 Performance. They kick off the conversation by considering:<ul><li>What is total experience?&nbsp;</li><li>How does it work?</li><li>What are the benefits of total experience?</li></ul>Michelle Couture, Global Product Marketing Lead for Customer Experience at Zoom shares some best practices for making total experience a reality.&nbsp;

Total Experience: A Complete Guide for 2025

News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.

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