Total Quality Management has been around for many year’s and has contributed to the transformation of many companies to market leaders. Is it still relevant in a fast-paced digital world? Is it relevant for IT? And should senior leaders be taking it more seriously?

Let’s get clarity from the quality guru himself John Oakland! Listed amongst the top 10 quality gurus of our time, who has personally met the likes of Edward Deming and Crosby to name a few.