Kaiser Mulla-Feroze is the CMO at Totango, software that coaches Customer Success teams one step at a time. He sat down to share his thoughts on everything from similarities with CRM, understanding operational models, and the future of CSM.

Read more: http://technologyadvice.com/blog/sales/why-customer-success-is-a-company-philosophy-not-just-a-job/
Find out more about Totango: http://totango.com

Kaiser Mulla-Feroze is the CMO at Totango, software that coaches Customer Success teams one step at a time. He sat down to share his thoughts on everything from similarities with CRM, understanding operational models, and the future of CSM. Read more: http://technologyadvice.com/blog/sales/why-customer-success-is-a-company-philosophy-not-just-a-job/ Find out more about Totango: http://totango.com

Totango: Customer Success And Why It Takes Two

B2B Nation is a podcast from TechnologyAdvice that shares expert opinions and advice for B2B marketing professionals. Listen along as TA's Demand Gen Director, Mike Pastore, sits down with entrepreneurs, CEOs, and B2B marketing thought leaders to to understand their challenges and talk about what's working for their organization.

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Totango: Customer Success And Why It Takes Two

Totango: Customer Success And Why It Takes Two