While many factors decide customer satisfaction including competency another important factor is touch points.

A touch point is just business jargon for interacting with your clients.

A customer touch point is created every time your customer or audience interacts with your brand or service. For example when a new customer looks at your website or receives a piece of work from you. Interactions are how relationships are formed, managing the success of these interactions is vital to the success of your business.

We discuss some touch points in this weeks episode and how you can easily keep in touch with your clients.

Diane (The Bookie aka Bookkeeper) from https://www.directmanagement.com.au and Kane (The Beano aka Accountant) from www.activeoutsourcing.com.au and www.accountancyonline.com.au are professionals practicing who encounter these issues and many more every day.