Join us for our final podcast of the year as we wrap up our series on high-performing cooperatives! This time, we’re diving into the world of broadband and the co-ops leading the charge in bringing this essential service to their members. Who better to share their insights than this month’s guests: Marty Haught, Assistant General Manager/COO of United Cooperative Services, and Tom Stackhouse, President/CEO of Central Alabama Electric Cooperative. Both have earned customer satisfaction scores in the 90s and adding rural broadband has been valuable to their members.

 We’ll explore how the broadband industry can sometimes feel like the Wild West, but how something as truly listening to your members can set you apart from the competition. Don’t miss this engaging and informative episode!  

Hosted and produced by Jana Adams, Executive Director, Touchstone Energy® Cooperatives. Edited by Rafael Fernandez, Creative Producer.

Join us for this week’s episode, where we reveal the secret ingredient to boosting member engagement. Hear from two cooperatives, both scoring in the 90s on the ACSI survey: Tim Street President & General Manager of Logan County Electric Cooperative and Alli Conine, Director of Member Services and Corporate Communications with Wheatland Electric Cooperative. They share their top tips for member satisfaction and how they celebrate it with employees. 

We also dive into the importance of engaging younger members at community events and annual meetings. Don’t miss out on this insightful episode and discover strategies to connect with the next generation and keep your cooperative thriving! 

Hosted and produced by Jana Adams, Executive Director, Touchstone Energy® Cooperatives. Edited by Rafael Fernandez, Creative Producer.

🎶 "Everybody's talking 'bout the 90s..." 🎶 No, we’re not bringing back flannel shirts or boy bands, but we are bringing you something even better! We’re diving into two electric cooperatives that have been consistently hitting top scores in customer satisfaction, landing in the 90s. This week, we welcome Steve Rhodes, CEO of CHELCO in Florida, and Blake House, VP/Marketing and Member Services of Sawnee EMC  in Georgia. In just seven minutes, they’ll provide valuable insights.

We’ll also explore how, while you can’t always say 'yes' to every request, finding common ground with member-owners by carefully analyzing survey results makes all the difference. Don’t miss out on these practical tips for boosting member engagement and satisfaction!"
 
 Hosted and produced by Jana Adams, Executive Director, Touchstone Energy® Cooperatives. Edited by Rafael Fernandez, Creative Producer.

We are wrapping up our leadership series on core values with John Hewa, President & CEO of Rappahannock Electric Cooperative. In this episode, John guides us through innovations at his co-op on reliability, data management and expanding affiliates to meet member needs. 

We’ll also explore how innovation is not only about embracing new ideas but also adapting it to the traditional ways in which cooperatives operate. Don’t miss this insightful discussion! 

Hosted and produced by Jana Adams, Executive Director, Touchstone Energy® Cooperatives. Edited by Rafael Fernandez, Creative Producer.

Join us for another inspiring conversation as we delve into one of today's hottest topics: Innovation. We're thrilled to have Douglas Remboldt, CEO of NISC, a leader in the field and collaborator with Touchstone Energy sharing his insights. Douglas shares valuable tips on the importance of the connection between technology tools and the value it brings to the member. 

We also discuss the importance of leveraging current offerings and how to evolve to be relevant to new audiences.

Don't miss this enlightening episode hosted and produced by Jana Adams, Executive Director, Touchstone Energy® Cooperatives. Edited by Rafael Fernandez, Creative Producer.

Join us for this podcast episode where we explore how our core values empower us to shine during the toughest times. We are honored to have Cameron Smallwood, General Manager and CEO of United Cooperative Services, share his co-op’s efforts in rebuilding their financial stability following one of their greatest challenges a few winters ago. Discover how transparency and unwavering integrity can build trust and reliability among your membership during adversity. 

Tune in to this engaging podcast hosted and produced by Jana Adams, Executive Director, Touchstone Energy® Cooperatives and edited by Rafael Fernandez, Digital Producer.

Join us on an inspiring journey of accountability and commitment to community, showcasing how strong values helped overcome one of the most devastating hurricanes to hit Florida in recent years. We're honored to have Denise Vidal, Executive Vice President and CEO of LCEC in Florida, who experienced this challenge firsthand and upheld these values along the powerlines.

In this episode, we'll explore how core values are ingrained in the very essence of our cooperatives. Discover how, despite the severe devastation, cooperative employees rallied to assist without hesitation. Don't miss this amazing discussion!

Hosted and produced by Jana Adams, Executive Director, Touchstone Energy® Cooperatives. Edited by Rafael Fernandez, Digital Producer.

Shine bright like a diamond! Just like the song, we are back with a podcast episode, diving into our most popular program at Touchstone Energy. With a fresh look and exciting new features, we are shining the spotlight on SHiNE. Leading the way is Sean Walker, Manager of Web Services and joining him is Renee Tritten, the newest member of the team and content support expert. 

Tune in to this exciting episode as we explore all the new features of SHiNE and announce that we are the recipient of the Best in Web Ops Team Award from Pantheon.

Hosted and produced by Jana Adams, Executive Director, Touchstone Energy® Cooperatives. Edited by Rafael Fernandez, Digital Producer.

On today's episode, we delve into one of our latest and most successful programs: the Touchstone Energy Prepaid Card. Joining us for this insightful conversation is Jay Grinde, CEO and co-founder of Choice Digital, who has worked with us on this project since its launch.

We'll explore how the cooperative principles drive us to support our member-owners and communities using co-op branded prepaid cards. 

Hosted and produced by Jana Adams, Executive Director, Touchstone Energy® Cooperatives. Edited by Rafael Fernandez, Digital Producer.

Join us as discuss what it means to give back to our co-op communities. This year at NRECA's PowerXChange, Touchstone Energy is hosting 3 community service projects in partnership with organizations: Veteran's Last Patrol, Meals of Hope and Operation Gratitude. Listen to what we have in store for a wonderful week of service and volunteerism and hear from the representatives of all three organizations and from your co-op peers.

Hosted and produced by Jana Adams, Executive Director, Touchstone Energy® Cooperatives. Edited by Rafael Fernandez, Digital Producer & Cyrus Crossan, Creative Director.