Have you ever been the victim of a toxic person or witnessed toxicity in the workplace? Are you a business owner who struggles with toxic customers (or even toxic staff members)? This is the episode for you!  In this episode, Glen and Dave give an insider's perspective on the effects of toxic customers - how they impact their team and their auto repair businesses.😱  As small business owners, the buck stops with them. That means they have to deal with toxic customers or team members. Learn how they handle toxic people while protecting the staff from being impacted. There is a difference between a bad day and a toxic customer! 🎧Listen to the full episode for tales of toxic customers, employees, and their effects on these business owners! ❓Have a question for our #automotive experts? Submit it on our website podcastunderneaththehood.com