Sign up to save your podcasts
Or
Share TP33 - Can a Good Digital Patient Experience Impact Quality?
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
TP33 - Can a Good Digital Patient Experience Impact Quality?
The beauty about digital is that everything is absolutely measurable. And while measuring ROI is now the norm for healthcare digital marketers, can we also claim that digital can have an impact on quality? Is there such a thing as “Return on Health” (ROH)? In this episode, hosts Reed Smith and Chris Boyer discuss the corollary and causal impacts a good digital presence can have on impacting quality outcomes. They define a framework on how hospitals can map their digital tools and tactics to the patient journey, and share examples and case studies to help illustrate how a good digital patient experience can impact quality. Featuring an expert interview with David Dolton from DocASAP.
Show Notes::
- Tools and Strategies for Quality Improvement and Patient Safety: https://www.ncbi.nlm.nih.gov/books/NBK2682/
- How Digital and Mobile Improve the Patient Experience: https://hbr.org/webinar/2017/05/how-digital-and-mobile-improve-the-patient-experience
- David Dolton on LinkedIn: https://www.linkedin.com/in/davedolton/
- David Dolton on Twitter: https://www.linkedin.com/in/davedolton/
- DocASAP: https://docasap.com/
- Google Drive: https://drive.google.com
- Rubik’s Cube: https://www.rubiks.com/
Links:
- Touchpoint podcast Twitter: https://twitter.com/touchpointpcast
- Reed Smith Twitter: http://www.twitter.com/reedsmith
- Chris Boyer Twitter: http://www.twitter.com/chrisboyer
- Chris Boyer website: http://www.christopherboyer.com/
- Social Health Institute: http://www.socialhealthinstitute.com/
Sponsors:
- Transparently: https://www.transparently.com/
- Influence Health: http://www.influencehealth.com/
- Binary Fountain: https://www.binaryfountain.com/
Learn more about your ad choices. Visit megaphone.fm/adchoices
View all episodes
By touch point media
5
4444 ratings
The beauty about digital is that everything is absolutely measurable. And while measuring ROI is now the norm for healthcare digital marketers, can we also claim that digital can have an impact on quality? Is there such a thing as “Return on Health” (ROH)? In this episode, hosts Reed Smith and Chris Boyer discuss the corollary and causal impacts a good digital presence can have on impacting quality outcomes. They define a framework on how hospitals can map their digital tools and tactics to the patient journey, and share examples and case studies to help illustrate how a good digital patient experience can impact quality. Featuring an expert interview with David Dolton from DocASAP.
Show Notes::
- Tools and Strategies for Quality Improvement and Patient Safety: https://www.ncbi.nlm.nih.gov/books/NBK2682/
- How Digital and Mobile Improve the Patient Experience: https://hbr.org/webinar/2017/05/how-digital-and-mobile-improve-the-patient-experience
- David Dolton on LinkedIn: https://www.linkedin.com/in/davedolton/
- David Dolton on Twitter: https://www.linkedin.com/in/davedolton/
- DocASAP: https://docasap.com/
- Google Drive: https://drive.google.com
- Rubik’s Cube: https://www.rubiks.com/
Links:
- Touchpoint podcast Twitter: https://twitter.com/touchpointpcast
- Reed Smith Twitter: http://www.twitter.com/reedsmith
- Chris Boyer Twitter: http://www.twitter.com/chrisboyer
- Chris Boyer website: http://www.christopherboyer.com/
- Social Health Institute: http://www.socialhealthinstitute.com/
Sponsors:
- Transparently: https://www.transparently.com/
- Influence Health: http://www.influencehealth.com/
- Binary Fountain: https://www.binaryfountain.com/
Learn more about your ad choices. Visit megaphone.fm/adchoices
More shows like touch point podcast
View all
This American Life
90,911 Listeners
Sunday Homilies with Fr. Mike Schmitz
6,137 Listeners
Stuff You Should Know
77,811 Listeners
Freakonomics Radio
32,283 Listeners
Acquired
4,014 Listeners
Pivot
9,202 Listeners
The Daily
111,864 Listeners
Up First from NPR
56,221 Listeners
Worklife with Adam Grant
9,189 Listeners
Becker’s Healthcare Podcast
184 Listeners
The No Normal Show by BPD
11 Listeners
The Ezra Klein Show
15,237 Listeners
The Artificial Intelligence Show
173 Listeners
We Are, Marketing Happy - A Healthcare Marketing Podcast
11 Listeners
Surprise - It's Not a Toaster
1 Listeners