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TP338 – ICYMI: The Digital Front Door is an Experience Strategy, Not a Technology One
In this encore episode (which originally aired in July, 2022), Chris Boyer and Reed Smith discuss the concept of the “Digital Front Door” and attempt to define and outline the various technologies and approaches that comprise typical health system front door initiatives. Ben Dillon shares his expertise in the “Ask the Expert” segment of the show. Overall, they conclude that perhaps the challenge with trying to define the “Digital Front Door” is that perhaps instead of defining it as a technology strategy, it should be defined as an experience strategy.
Mentions from the Show:
TP90 – Enter Through the Digital Front Door Oct 2018
TP183 – The Digital Front Door is Neither the “Front” Nor a “Door” Aug 2020
TP208 – When One Digital Front Door Closes, Another Opens, Jan 2021
TP247 – The Digital “Revolving” Door, Oct 2021
Learn more about your ad choices. Visit megaphone.fm/adchoices
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By touch point media
5
4444 ratings
In this encore episode (which originally aired in July, 2022), Chris Boyer and Reed Smith discuss the concept of the “Digital Front Door” and attempt to define and outline the various technologies and approaches that comprise typical health system front door initiatives. Ben Dillon shares his expertise in the “Ask the Expert” segment of the show. Overall, they conclude that perhaps the challenge with trying to define the “Digital Front Door” is that perhaps instead of defining it as a technology strategy, it should be defined as an experience strategy.
Mentions from the Show:
TP90 – Enter Through the Digital Front Door Oct 2018
TP183 – The Digital Front Door is Neither the “Front” Nor a “Door” Aug 2020
TP208 – When One Digital Front Door Closes, Another Opens, Jan 2021
TP247 – The Digital “Revolving” Door, Oct 2021
Learn more about your ad choices. Visit megaphone.fm/adchoices
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