touch point podcast

TP344 - Using AI to Humanize the Patient Experience


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There are numerous promises associated with adopting technology in healthcare, including cost savings and improved efficiency, just to name a few. However, can technology contribute to humanizing the patient experience? In this episode, hosts Reed Smith and Chris Boyer discuss the significance of infusing AI with a human touch. They are later joined by Aaron Patzer from Vital.io, who sheds light on how his organization employs AI algorithms to humanize the patient experience.

Mentions from the Show:

  • The importance of humanizing AI: using a behavioral lens to bridge the gaps between humans and machines
  • Aaron Patzer on LinkedIn
  • Vital.io
  • Reed Smith on LinkedIn
  • Chris Boyer on LinkedIn
  • Reed Smith on Threads
  • Chris Boyer on Threads
  • Chris Boyer website
  • Learn more about your ad choices. Visit megaphone.fm/adchoices

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