touch point podcast

TP398 - Patient Portals - PX Boom or Bust?

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In this episode, hosts Chris Boyer and Reed Smith share an update on the evolution of patient portals and how healthcare leaders are leveraging them to drive patient experience - sometimes to unintended consequences. They also discuss two recent patient studies illustrating potential biases in the adoption rate of patient portals. 

Mentions from the Show:

  • How Leaders Are Using Patient Portals To Drive Patient Experience, Improve Collections
  • Online Portals Deliver Scary Health News Before Doctors Can Weigh In
  • Minorities and Non-English Speakers With Hypertension Not as Likely to Use Patient Portals
  •  Racial Bias Might Be Infecting Patient Portals. Can AI Help?
  • Reed Smith on LinkedIn
  • Chris Boyer on LinkedIn
  • Chris Boyer website

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    touch point podcastBy touch point media
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