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TP424 - Rethinking Reputation Management (Moving Beyond Google Reviews)
When we think about reputation management, our minds often jump to Google reviews and star ratings—but what if we’re thinking too small? In this episode, Chris Boyer and Reed Smith challenge the traditional approach to ORM and explore how health systems can leverage reputation as a strategic asset beyond the review section.They dive into:
Reputation as a Business Asset – Why ORM isn’t just a marketing metric but a driver of partnerships, hiring, and regulatory trust.
The Expanding Digital Footprint – How social media, AI-driven search, and misinformation shape brand perception.
Operationalizing ORM – Moving reputation management beyond marketing to HR, legal, and corporate strategy.
AI’s Role in Reputation – How algorithms curate (and sometimes distort) what people see about your brand.
Plus, they sit down with Dean Browell to discuss the declining influence of Google Reviews in assessing a health system’s online reputation and what hospitals should focus on instead.
Don’t miss this deep dive into the future of reputation management in healthcare—because in 2025, your brand’s trustworthiness isn’t just about reviews, it’s about strategy.
Mentions from the show:
Learn more about your ad choices. Visit megaphone.fm/adchoices
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By touch point media
5
4444 ratings
When we think about reputation management, our minds often jump to Google reviews and star ratings—but what if we’re thinking too small? In this episode, Chris Boyer and Reed Smith challenge the traditional approach to ORM and explore how health systems can leverage reputation as a strategic asset beyond the review section.They dive into:
Reputation as a Business Asset – Why ORM isn’t just a marketing metric but a driver of partnerships, hiring, and regulatory trust.
The Expanding Digital Footprint – How social media, AI-driven search, and misinformation shape brand perception.
Operationalizing ORM – Moving reputation management beyond marketing to HR, legal, and corporate strategy.
AI’s Role in Reputation – How algorithms curate (and sometimes distort) what people see about your brand.
Plus, they sit down with Dean Browell to discuss the declining influence of Google Reviews in assessing a health system’s online reputation and what hospitals should focus on instead.
Don’t miss this deep dive into the future of reputation management in healthcare—because in 2025, your brand’s trustworthiness isn’t just about reviews, it’s about strategy.
Mentions from the show:
Learn more about your ad choices. Visit megaphone.fm/adchoices
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