November 29, 2017

TP43 - The Rise of the Robots...er, Chatbots

1 hour 7 minutes

Chatbots are not a new concept - they have been around since 1994. But with recent advances in artificial intelligence (AI) and machine learning - along with major platform providers like Facebook, Google and Microsoft providing access to their technologies to conversational UI developers - the expansion of chatbots is dramatically expanding in many industries - including healthcare. In this episode, hosts Reed Smith and Chris Boyer discuss the rise of the chatbots in hospitals and health systems, sharing examples and types of applications and discussing some of the interesting challenges chatbot technology faces when being adopted in a health setting. This episode also features an expert interview with Steve Leibforth of Healthgrades in which he shares some of the ways they are working with hospitals on clinical chatbot solutions.

Show Notes:

- Chatbot wikipedia - https://en.wikipedia.org/wiki/Chatbot

- Turing Test wikipedia - https://en.wikipedia.org/wiki/Turing_test

- Chatbots - The Conversational Enterprise: https://dupress.deloitte.com/dup-us-en/focus/signals-for-strategists/era-of-conversational-user-interface-chatbots.html

- How Chatbots Will Shape the Future of Healthcare - https://chatbotsmagazine.com/how-chatbots-will-shape-the-future-of-healthcare-fa8e30cebb1c

- Challenges with Chatbots — not just technical - https://chatbotslife.com/challenges-with-chatbots-not-just-technical-ecb39612422f

- Healthgrades CareChats Chatbot solution - https://www.hospitals.healthgrades.com/hospitals/solutions/engage-and-retain-patients/carechats/

- Steve Leibforth LinkedIn - https://www.linkedin.com/in/sleibforth/

- Steve Leibforth Twitter - https://twitter.com/sleibforth

Links:

- Touchpoint podcast Twitter: https://twitter.com/touchpointpcast

- Reed Smith Twitter: http://www.twitter.com/reedsmith

- Chris Boyer Twitter: http://www.twitter.com/chrisboyer

- Chris Boyer website: http://www.christopherboyer.com/

- Social Health Institute: http://www.socialhealthinstitute.com/

Sponsors:

- Loyal: https://loyalhealth.com/

- Influence Health: http://www.influencehealth.com/

- Binary Fountain: https://binaryfountain.com/

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