touch point podcast

TP460 - When Digital Speaks for the Patient


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AI is no longer just a search companion; it’s becoming a digital negotiator. In this episode, hosts Chris Boyer and Reed Smith explore how agentic AI and new AI-driven browsers like Atlas and Comet are transforming the healthcare consumer experience.The discussion examines how these emerging tools are rewriting the rules of visibility, consent, and control - shifting healthcare from a web built for people to a web built for machines.

As AI learns to summarize, recommend, and even schedule care, health systems must rethink what it means to be findable, trustworthy, and human in a machine-readable world.Key themes include:

  • The rise of AI-native browsers and the collapse of traditional web traffic models
  • Why “find a doctor” tools may soon give way to AI-to-AI scheduling
  • The privacy and consent challenges of agentic AI scraping data and acting independently
  • How healthcare organizations can redesign for trust, transparency, and machine comprehension
  • What it means for brand voice and patient empathy when AI becomes the front door
  • Mentions from the Show:

    • Carrie Liken: The Google Checkmate: Has Atlas Sparked the End of the Internet as We Know It?

    • John Munsell: How AI Browsers Harvest Information Without Your Consent

    • Accenture: Technology Vision 2024: Human by design

    • Deloite:. AI in health care: Balancing innovation, trust, and new regs

    • Reed Smith on LinkedIn

    • Chris Boyer on LinkedIn

    • Chris Boyer website

    • Chris Boyer on BlueSky

    • Reed Smith on BlueSky

      Sources discussed include recent work by Carrie Liken and John Munsell, alongside insights from Accenture, Deloitte, and federal agencies guiding AI ethics and data use.

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