You don’t determine your digital strategy - your customers do. For hospitals and health systems, what this means is that they have to become aware of the needs, wants and preferences of their patients and potential patients. In this episode, hosts Reed Smith and Chris Boyer discuss how technology has allowed the healthcare industry to evolve to allow organizations to understand and empower patients as part of their digital strategy development. They also discuss the role of the “e-Patient” - and interview Dave deBronkart (aka “e-Patient Dave”) on how his personal journey with fighting cancer led to an international awareness of the “empowered patient” and the role the ePatient plays in transforming our industry.

Mentions from the Show:

Michael Venske’s website

Understanding New Power

How Patient Engagement Strategies are Changing Patient Expectations

Leaning In to Patient Experience

The New World of Patient Experience

e-Patient Dave website

e-Patient Dave on LinkedIn

e-Patient Dave on Twitter

Find Us Online:

Touchpoint podcast Twitter

Reed Smith Twitter

Chris Boyer Twitter

Chris Boyer website

Social Health Institute