Tucana People Analytics Podcast

TPAP013 How Microsoft Approaches People Analytics: Best Practices & Why Managers Matter


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Within global Fortune 100 organizations, executives heavily rely on the rich analytics to inform business decisions about the products they create, the markets they serve, and how operations are run. But what about measuring managers, one of an organisation’s most vital assets? 

A Gallup study found that at least 70% of the variance in employee engagement scores is driven by manager behaviours. While executives can quantify discrete business outcomes like revenue generated, the actions that drives these results is often unclear, unmeasured and unseen.

Microsoft has identified the tacit connection between workplace behaviours and employee engagement and survey responses. In this presentation attendees will learn specific behaviour changes that can make managers more effective based on insights from within Microsoft as well as best practices based on research conducted by Microsoft for Fortune 100 companies.

Max Blumberg talks with Becky Thielen, Director for Global Workforce Data Insights, and her colleague in the new Workplace Analytics division, Jeremy Tyers.

In this week's episode, they discuss:

  • How Microsoft uses analytics to transform HR both internally and at its clients
  • Where the people analytics industry is heading
  • Competing technologies
  • How to measure the impact of managers behaviour on business performance and culture.
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Tucana People Analytics PodcastBy Tucana