In Leading the Way podcast Episode 11, I interview Tracy Hailstones, the GM of Roadside Services. 

In my conversation with Tracy, I was moved by the care she has for her people. Examples of this include, focusing on compassion to understand the fears and concerns of people while they move through significant change, being grounded in a positive intention for difficult conversations, and emphasising the importance of every patrol coming home safely. 

Tracy shares tips, strategies and insights into her experience leading projects and people, highlighting important leadership characteristics - authenticity, compassion, empathy and courage. 

Thanks for listening!