🎙 Guest: Praveen Khurana
🎧 Host: Abhinav Gupta

Praveen Khurana, VP of Digital Customer Success at Salesforce, joins us for an inspiring conversation on the evolution of learning, the future of AI-driven customer success, and what it means to stay adaptable in an ever-changing tech world.

💡 In this episode, we dive into:

• Growing up in a military family and lessons in adaptability

• The shift from on-prem LMS to Trailhead’s gamified learning

• Inside stories from India’s first computerized election (1998)

• The future of AI in learning and digital success engineering

• Salesforce’s unified vision for Trailhead, community, and customer success

• How to stay creative and relevant in the AI age

• His community work through Our Sparsh and why teaching keeps him grounded

📚 Mentions:

• Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue – by Nick Mehta

• Creativity, Inc. – by Ed Catmull

✨ "Be a lifelong student — your curiosity is your career’s biggest asset." — Praveen Khurana

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