Had to apologize lately? Personally? In business? What was it about? Sometimes we have to apologize for someone else and pick up the issue to fix it. What we learned as children by our parents making us apologize should be ingrained in the interactions and transactions we have as adults. When you say you're sorry, are you done? Not by a long shot. Every interaction we have with other people either solidifies trust or it erodes it. Sometimes, one interaction can be sufficient to blow trust to pieces. How do you fix it? Enter today's podcast.