Managing a general practice in the UK and the importance of a business approach within the NHS

Transcript -- Elm Surgery: a surgery as a small business

This series of tracks examines the operations management in four service industries. Each has unique problems associated with their sector but they all have operational processes to ensure smooth delivery of their product. Material is taken from The Open University Course T883 Business operations: delivering value.

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Transcript -- Elm Surgery: a surgery as a small business

Transcript -- Elm Surgery: a surgery as a small business

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