Outpatient CDI is not a traditional discipline—and so it stands to reason that its practitioners don’t always hail from traditional backgrounds. 

One such person is Glenda Bocskovits. I’d call her a former transcriptionist, but she still practices that craft with the Mayo Clinic. But Glenda has since expanded her career into cutting edge practice as an outpatient CDI specialist with Catholic Health. 

We get into Glenda’s unique career path, the obstacles of breaking into CDI as a non-clinician, and address the eternal question: What is the ROI of OP CDI? We cover the following topics: 

• Transcription: That’s still done? It is (hear why). 

• The ROI of outpatient CDI  

• Catholic Health’s thorough process of OP CDI chart review: Prospective, current/pre-bill, and retrospective 

• Common conditions requiring clarification and what continues to trip up providers 

• A day in the life of: What Glenda’s job entails 

• Obstacles of getting into CDI as a non-nurse and strategies for landing elusive interviews 

• Glenda’s career motivations and song selection for the Off the Record Spotify playlist