In the AI Risk Reward podcast, our host, Alec Crawford (@alec06830), Founder and CEO of Artificial Intelligence Risk, Inc. aicrisk.com interviews guests about balancing the risk and reward of Artificial Intelligence for you, your business, and society as a whole. Podcast production and sound engineering by Troutman Street Audio. You can find them on LinkedIn and at troutmanstreetaudio.com. You can hear the difference.

In the AI Risk Reward Podcast, Kevin Dean, CEO of ManoByte, shares his journey from automating tasks at Sears with AI to founding ManoByte, a company focused on leveraging AI to enhance business processes. He discusses the transformative experience of the MIT X pro program for AI and the importance of continuous education. Kevin elaborates on ManoByte's origin, inspired by his passion for water and technology, and highlights a case where TripAdvisor used AI to drastically reduce customer support tickets. The conversation also delves into the ethical implications of AI, emphasizing the need for better data and regulations to ensure fairness and accountability. Kevin's insights underscore the dynamic changes AI brings to business and society.

Summary:

1. Kevin Dean's First Entrepreneurial Success: Kevin shared an intriguing story about how he automated a task at Sears using AI, which led him to quit his job and then come back to pitch and sell his AI solution to Sears, marking the start of his entrepreneurial journey.
2. MIT AI Program Experience: Kevin described the MIT X pro program for AI as a transformative experience, emphasizing the high-quality education and invaluable networking opportunities with fellow learners from around the world.
3. Manabyte's Origin Story: Kevin revealed that the name "ManoByte" is inspired by his love for water and scuba diving, combining "Mano," the Hawaiian word for shark, with "Byte" to represent technology, creating a unique blend of his passions.
4. AI Revolutionizing Customer Support: Kevin shared an impressive case where TripAdvisor used AI to reduce their inbound customer support tickets by 90%, highlighting the significant cost savings and efficiency improvements achieved through AI.
5. Ethical AI and Data Challenges: In a lively discussion, Kevin and Alec delved into the ethical implications of AI, with Kevin emphasizing that the real issue lies in biased data rather than the technology itself. They also discussed the need for ongoing improvements and regulations to ensure fairness and accountability in AI-driven decisions.

Movies: 

1. Minority Report

2. Inception

Companies:

1. ManoByte

2. Sears

3. Eaton Corporation

4. TripAdvisor

5. Salesforce

Artificial Intelligence Risk, Inc.

Copyright (c) 2025 Artificial Intelligence Risk, Inc.