In this episode of Insurance Leaders Lab, I’m joined by Doug Noll—a lawyer turned peacemaker—who brings decades of wisdom in conflict resolution to the table. Doug has taught thousands how to defuse tension and resolve conflict in seconds. You will learn how to instantly calm any angry person—yes, in under 90 seconds. It’s a game-changing tool for leaders who want to create more peace, clarity, and connection in high-pressure moments.

Modern leadership isn’t just about strategy—it’s about presence, empathy, and the ability to transform conflict into progress. Doug shares real-life examples and simple practices to help anyone strengthen conflict resolution skills and lead with emotional intelligence. If you’re ready to upgrade how you lead in challenging situations, this episode is packed with practical takeaways that will shift how you think, listen, and communicate forever.