In this episode of the UB School of Management podcast, co-hosts Eric Raine and Patrick Lageraaen interivew EMBA class of 2016 alum Dustin Snyder. Snyder who is also the founder of Wayforward Associates, shares his insights on customer and employee experience, leadership, and advice for students entering the job market. He emphasizes the importance of informational interviewing and building relationships with professionals in your desired field. Snyder also discusses the role of leadership in removing barriers for employees and creating a common vision. He encourages students to focus on bringing value to others and building a strong network. Snyder's podcast, "This Is The Way," features conversations with industry leaders and provides valuable insights for those interested in the healthcare industry.