Vanessa Moore discusses how digital transformation challenges are often rooted in cultural and process issues rather than technology. She explains how a compliance issue around document management revealed deeper process and ownership problems. By mapping the current state and redistributing document stewardship across teams, the organization improved accountability, reduced delays, and strengthened governance.

Vanessa emphasizes that successful transformation requires aligning people, processes, and technology. And, she highlights the critical problem-solving role business analysts play in creating sustainable organizational change.

YouTube: https://youtu.be/deWwhKB5TSo