In this episode, Aaron Salow, CEO of XOi, discusses how the company enhances field service management through practical technology. Drawing from his blue-collar upbringing, and focusing on the importance of understanding technicians' needs and addressing the generational gap in perceptions of skilled trades, the initial focus on smart glasses required XOi to pivot their focus to software solutions that leverage data and AI to streamline workflows and empower technicians. Lots covered in this episode - the need for innovative training methods to engage younger workers and the importance of genuine collaboration with skilled tradespeople to ensure that technology effectively meets their challenges!