Swiss Army Knife is an icon of utility and smart design - a single tool that can help to complete a wide variety of tasks. The idea of the “swiss army knife” employee isn’t new. But, it does have a renewed sense of relevance for many companies in 2020. In today's episode, host Mackenzie Caudill (Strategy Director, INTO Agency) unpacks how cultivating "swiss army knife" employees can help a company achieve more sales, fewer refunds, higher loyalty, better customer lifetime value, and higher revenues.