November 08, 2024

Transforming Hospitality: AI, Automation, and the Art of Golf. TSHS – 101

56 minutes

Transforming Hospitality: AI, Automation, and the Art of Golf

In this episode, Sam-Erik Ruttmann interviews Sami Hero, Founder & CEO Growth Fusion Advisors.

Sami shared his insights on data-driven decision making, the role of AI in hospitality, and the significance of automation. The conversation also touches on the connection between golf and business, as well as trends in the hospitality industry that hoteliers should be aware of.

⏰Join us as we delve into:

Digital transformation requires critical thinking about specific needs.

Automation can significantly reduce manual work in hospitality.

Data-driven decision making is essential for growth.

Key Performance Indicators (KPIs) should be limited to a few important metrics.

Tracking customer experience in real-time can improve service.

AI tools can enhance marketing and customer engagement in hospitality.

Golf teaches continuous improvement, similar to business practices.

🔥 Here some soundbites from our conversation:

“I’m passionate about helping organizations navigate digital transformation.”

“Every company is a little bit of chaos to a degree.”

“The generation is super passionate about the things they want to do.”