In this episode, Luke Hejl, CEO and Co-founder of TimelyCare, dives into the growing mental health challenges faced by college students and how his platform is addressing them. Sparked by personal experiences and a passion for student well-being, Luke shares how TimelyCare provides 24/7 access to virtual mental health services across 400+ campuses. From digital self-care tools to success coaching and peer support, the platform empowers students with fast, personalized care. He reflects on the impact of COVID-19, the shift in how students seek help, and the importance of tech-driven, human-centered healthcare. With over 2.3 million students served and measurable improvements in health outcomes, this conversation highlights the innovation, empathy, and purpose driving the future of student mental health support.

Key Moments

Introduction

• The podcast discusses students’ challenges in accessing healthcare, particularly mental health services.
• Luke Hejl, CEO of TimelyCare, shares insights on how their platform addresses these issues.
• Many students experience long wait times for counselling services, often four to six weeks.

The Mission of TimelyCare

• TimelyCare aims to improve student health and well-being by providing immediate access to virtual healthcare.
• The platform serves millions of students across over 400 campuses and has raised over $65 million in funding.
• Luke emphasizes the importance of quick access to care for student success.

Personal Journey and Inspiration

• Luke shares personal experiences of grief and anxiety that shaped his mission to help students.
• As a parent, he understands the pressures students face today, including academic and social challenges.
• The need for immediate and quality care inspired the creation of TimelyCare.

Evolution of TimelyCare

• TimelyCare was founded in 2017, with its first customer being Abilene Christian University.
• The COVID-19 pandemic accelerated the demand for telehealth services, prompting rapid growth and partnerships with prestigious institutions.
• TimelyCare now serves over 20% of community college students in the U.S.

Trends in Student Mental Health

• Students are increasingly open about discussing mental health issues, partly due to the pandemic.
• There is a growing expectation for immediate access to healthcare, similar to other services like food delivery.
• TimelyCare provides 24/7 access to mental health resources, helping students stay on track academically.