Healthcare is changing, and not just because of the pandemic. For years, there has been a growing trend of consumerism in healthcare. 

As patients become more likely to visit urgent care than an ER, and big retail giants are poised to offer primary care alongside frozen pizza and sweatpants, the business of healthcare is heading towards a big transformation. 

In this episode of Catalyst, Kevin Mahoney, MBA ’15, DBA ’18 and CEO of the University of Pennsylvania Health System, shares his view of how hospitals are changing. He sheds light on how consumerism is affecting the patient experience, what it means for the cost of healthcare and where the future might lead. 

Find out more details at www.fox.temple.edu/catalyst. 

Key Links

• Learn more about Kevin Mahoney
• Kevin B. Mahoney Named CEO of University of Pennsylvania Health System
• Penn's Kevin Mahoney is rethinking the future of health care for all of us 
• The Rise of Medical Consumerism, Self-triage and the Impact on the Healthcare Delivery System 
• Fox Executive DBA Program

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