Overview:

Welcome to Building Great Experiences podcast, with your host ⁠⁠⁠⁠Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX⁠⁠⁠⁠. This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design & technology.

Episode Details:

In this episode, Drew interviews Blair Primis, Co-Managing Partner at Primtos. They discuss the critical intersection of customer experience and healthcare. They explore the complexities of the U.S. healthcare system, the importance of understanding the business side of healthcare, and the need for incremental changes to improve patient experiences. The conversation highlights the significance of staff experience, the impact of the environment on patient perceptions, and the various levels of experience that healthcare providers must consider to enhance overall care.

Connect w/ Blair Primis & Primtos:

Connect w/ Drew & StealthX: