This month we invite featured British UX Strategist Holly North to the Cafe to find out why an expert at designing user experience finds so much joy in problem solving.

We’ll review an app that can make your Process Walks come alive. We’ll find out how our very own Tracy O’Rourke became a news item. We’ll uncover the downside to the “Zero Defects” credo and what a hospital did about it. For this month’s book we’ll discuss the views of a passionately unorthodox Lean genius and we’ll answer a subscriber’s question about what happens once the project is done and everyone disappears. Come and stay warm with a “Caffè Corretto,” as the Italians say, at the Just-In-Time Cafe!

Also Listen On:

Timeline

* 2:10 Appetizer of the Day 

* Paper by 53

* 5:20 Bulletin Board

Lean WA: Lean Transformation Conference Hosted by the WA State Governor’s Office

Illinois Health System’s ’30/30/30 Solution’ Delivers Results

* 12:00 Tools of the Trade

* Two Second Lean by Paul Akers

* 18:10 Special Request

* How do you get people to keep doing improvement work after they’ve been certified as Green Belts?

* 21:25 Today’s Special

* Interview with Holly North, User Experience Strategist

Tools Referenced

* Paper by FiftyThree

Lean WA: Lean Transformation Conference Hosted by the WA State Governor’s Office

Illinois Health System’s ’30/30/30 Solution’ Delivers Results

* 2 Second Lean by Paul Akers

Podcast Transcript

Welcome to the Just-In-Time Cafe, GoLeanSixSigma.com’s official podcast, where we help you build your problem solving muscles. We share best practices from over 20 years of success helping organizations from the Fortune 500, to small and medium size business, to government achieve their goals using Lean Six Sigma.

Introduction

Elisabeth: Hey, Tracy. How are you doing?

Tracy: I’m good, Elizabeth. How are you today?

Elisabeth: I’m great. I can’t really hear you over the den but how about we go t...