This episode tells you what you need to know to have effective and productive conversations with transgender people.  As in conversations with other types of people, the intent is not to offend. But transgender people are different; so you need to know the difference.  There are words and terms that hurt transgender people as well as using the wrong pronouns.  Misgendering a transgender person creates a hostile work environment that has legal liability.  There are several questions that transgender people will frankly not answer and knowing the reasons why is important.