Join co-hosts Peter Argondizzo and Patrick Daley as they explore the growing challenges of AI-powered customer service. Discover why empathy can't be automated, learn from companies that over-relied on technology, and find practical strategies for creating customer experiences that balance efficiency with genuine human connection.

Join co-hosts Peter Argondizzo and Patrick Daley with guest Dan Milczarski from Blackbird.io as they explore the future of translation technology. Discover practical approaches to AI implementation, the build versus buy decision for automation tools, and how to preserve the human element while embracing technological advancement in localization workflows.

Join co-hosts Peter Argondizzo and Patrick Daley as they explore challenges and opportunities for freelance translators navigating the gig economy and AI revolution. Discover strategies for thriving amid technological change, building expertise, and redefining your value proposition in an evolving industry landscape.

Join co-hosts Peter Argondizzo and Patrick Daley in part 2 of their cloud series focusing on translators, project managers, and business leaders. Explore remote work flexibility, simplified setup processes, productivity gains through real-time collaboration, security compliance, talent acquisition benefits, and how cloud technology eliminates manual work while improving client delivery times.

Join co-hosts Peter Argondizzo and Patrick Daley as they reveal why physical servers have become expensive liabilities for translation agencies. Learn about virtual desktop interfaces, Azure migration strategies, cloud-based translation management systems, and how remote workforce demands are reshaping IT infrastructure decisions for language service providers.

Join co-hosts Peter Argondizzo and Patrick Daley as they unpack the new term "language solution integrator" and explore how the translation industry is evolving beyond traditional service models. Discover how successful agencies integrate AI, automation, and human expertise to deliver seamless multilingual workflows that focus on business outcomes rather than just traditional translation.

Join co-hosts Peter Argondizzo and Patrick Daley as they explore why translation services are essential for today's multilingual workforce. Discover how language access impacts safety, legal compliance, and employee engagement, plus practical strategies for implementing effective language solutions in your organization.

Peter Argondizzo welcomes back Lyle Vold, CEO of USCED, to discuss their interpreter scheduling platform, the value agencies bring to language services, AI's impact on ASL interpretation, and misconceptions about deaf culture. Lyle shares insights on recent developments in scheduling technology and the future of language access.

Join co-hosts Peter and Patrick as they discuss global tariffs' impact on language services with Florian Faes, Managing Director at Slator. They explore market uncertainties, increasing M&A activity, and buyer trends in translation, offering valuable insights on navigating economic headwinds in the language industry.

Celebrate Argo Translation's 30th anniversary with co-founders Peter Argondizzo and Jackie Lucarelli, and COO Kimberly Miller as they discuss three decades of industry evolution. Learn how they've navigated technological transformations while maintaining their commitment to quality, transparency, and customer service.