Travel Heroes with Lindsay Garvey-Jones

Having been at TUI for 25 years now, where did her career begin and how did she go from being cabin crew for Britannia Airlines to being a dream maker for her customers at TUI store in Heswall on the Wirral.What does she think it takes to work in the travel industry and what advice she would give to anyone wanting to join after such a challenging year.The experience of the last 18 months has been very different for everyone. What was it like working in a high street travel agency during that ...

A special relationship with Liverpool Airport meant the airport team could offer their support to the hospital in enhancing the experience felt by patients when they arrive for any surgery or procedure. Duncan and his team have been very grateful for many other efficiencies and innovations on which they’ve worked on together, there’s a lot of symmetry, find out how and what.Alder Hey have such a unique relationship with our industry, how does it work and how can people get involved to support...

Who could have envisaged that it would be our fabulous Cruise Industry to be one of the first sectors to experience the bounce back as strongly as it has. Jonny talks about how this has opened up not only the UK as a destination but how it has attracted those all important “new to cruise” passengers who never thought about cruising as a holiday experience beforehand.He believes that our industry has some of the best skills sets, what does he think about the opportunities that have come out of...

”I’d rather go down swinging, rather than just tick along waiting” was Bruce’s thoughts as he invested in creating a talented team as they prepare for the, much anticipated bounce back in 2022.His thoughts on what the industry needs to focus on right now during our recovery, and it’s still very much a recovery.What did he think was the best thing for our industry and his business to have come out of the last 18 months?There is always room for everyone, Travel Gossip has been able to innovate ...

Gemma has had to embrace a whole new level of influence with her clients during the pandemic. Good communication has given way to an abundance of opportunity for loyalty, fun and a sense of togetherness.Did the plan she created for the last 16 months work out? Did she feel like she made the right decisions?Gemma is seen as an industry ambassador, intelligently and eloquently speaking to audiences all across our TV screens, from our beloved BBC news to Sky TV, how did that happen, how do you p...

How exactly did Steven arrive into our travel industry - and it isn’t how you would imagine! What happened when he sold Majestic Travel back in the late 90’s, and where did he go immediately after?What does the ITT mean to Steven and what influence and effect does it have on our industry and beyond? Steven had quite an early political experience; did this help in having the ear of Parliament. Have we done enough to be taken seriously? Let’s talk about “that” keynote speaker at ...

The personal touch Danny has brought to supporting ABTA members since he joined recently.How ABTA has unified the industry to bring a collective voice to be heard by the government. Exactly how do the public perceive the ABTA brand now? Do they still look for the logo? Danny started his role during the pandemic, it was a learning curve! He shares his insights with us. ABTA has a lot of depth and breadth, Danny explains his plans to showcase its many facets so members and ...

Recorded at the end of June, some changes have already occurred since chatting with Sophie. She shares her insights to what impact the Travel Day of Action made.How will TTG build upon and evolve their original initiative #savetravelWhy is Diversity, Equity & Inclusion important to keep high on the agenda even in tough times And, what is it really like to work at TTGSophie speaks candidly about whats she would say if given an hour with Johnson & Shapps and she does NOT hold ...

A very warm welcome to Travel Heroes, a Holidays Extras podcast with me, Lindsay Garvey-JonesFasten your seat belts for what is sure to be a terrific ride as we bring together some of the most interesting voices from around the travel industry.I'll be having clever chats with pioneers and heroes in the industry, who I know won't hold back from telling it how it is, as well as chatting with a whole host of everyday travel heroes who make a difference every single day. So, brace yourself for bi...