It’s an exciting time for the travel and tourism industry and for Travelport’s place in it. A seasoned professional in design thinking and user experience, Noel shared his thoughtful and creative approach to engaging customers and employees to design the very best experiences.

Listen to this episode to learn:

-Why partnering with customers throughout the design, testing, and development process is a smart, affordable approach to customer experience design

-The real difference between user experience and customer experience, and what elevates them both

-Creative techniques and tangible practices for building greater customer empathy amongst employees