What does it take to build a successful BPO company? How successful are you with your agents?

Trench Leadership: A Podcast From the Front. Hosted by Simon Kardynal. EP64 featuring Richard Blank.


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Trench Leadership: A Podcast From the Front. EP64 hosted by Simon Kardynal. Putting Fear Into Perspective featuring Richard Blank


HELPING EMERGING LEADERS BUILD UPON THEIR LEADERSHIP FOUNDATION.Emerging leaders carry the burden of leading ‘in the trenches’, often feeling overwhelmed as they travel along their new role as the leader. In Trench Leadership: A Podcast From the Front, I use my personal and professional experience, my education (Master of Arts in Leadership), and guests to provide advice, inspiration, and practical tools to help emerging leaders find their path right in the trenches, helping them be the leader they want to be.


Fear is the most basic of human instincts. We need it to tell us when to be cognizant of impending danger.

The challenge with fear is that it can, and wants to, take over. Fear wants to keep us inside our comfort zones, keep us safe, secure in the knowledge that if we don’t push ourselves, we can’t get hurt.


But the question is, how can we, as leaders, harness the power of fear to not only survive, but thrive?


And so, in this episode, you’ll hear from Richard Blank, CEO for Costa Rica’s Call Centre, who will talk about his experiences with fear in the workplace. Richard will use his personal and professional examples to talk about how emerging leaders can live with their fear, use it to create strong and powerful teams. Lastly, Richard will give practical advice to leaders so they can use their fear to help themselves and their teams thrive.



https://youtu.be/T6NFa3z5Xgc?si=Wc8z-QiLXTwd7FNk


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What does it take to build a successful BPO company? How successful are you with your agents?By richard blank