The specialty market is fast changing and fueled by such trends as consolidation, globalization, and innovation. There are new risks emerging, and these risks not only create difficulty but also present opportunities to differentiate and expand business. A simplified, broker-centric approach and creating more integrated connections between brokers and underwriters are important elements to improving the customer experience. 

We recently spoke with Mike Kerner, CEO at Munich Re Specialty Insurance. He explains how emerging trends are impacting brokers and agents, discusses best practices around differentiating during difficult times, and outlines how to create a more holistic broker experience. To learn more, hit play.