Welcome to “The OT Series: Real Talk on Funding, Practice & AT with Sarah Collison”, a 4-part podcast series by Enable Lifecare.

Hosted by Chanelle Olivier (OT), the series features an in-depth conversation with Sarah Collison, an experienced OT and respected voice in the profession. Together, they explore the realities of NDIS practice and Assistive Technology (AT).

In this third episode “Trials, Training & Teamwork: Supporting Clients After NDIS Approval”, Sarah shares what happens once AT is approved and delivered, and how OTs can ensure equipment is used effectively. Topics include:

• Why setup, training, and follow-up are just as important as prescription
• Preventing AT abandonment by involving clients, families, and support staff early
• Balancing choice, control, and clinical duty when clients use equipment differently
• The importance of clear documentation and communication with the NDIS
• How to navigate foreseen vs unforeseen needs and requests for new equipment
• Strategies for troubleshooting, adapting, and maintaining AT to maximise value for money

This conversation highlights the often-overlooked “second half” of AT — the real-world process of integrating equipment into daily life and ensuring it delivers functional outcomes.