1. Do a SnapChart®. 

     a. Is a visual timeline of what happened. Provides a clear picture of what happened and clarification of the incident so we can identify all the areas of potential improvement 

     b. Can be used as planning and data collection tool 

     c. SnapChart® is very simple to do 

     d. Early versions will be very simple, assumptions and missing info, fill that info in with (3 P &R), interview techniques. Spend time here to move through the analyzation phase efficiently 

     e. If you have not been to a 5 day consider our Webinar on improving Interview and Evidence collection techniques 

     f. Have conditions detailing the events. A s/c with 0 conditions is an indication of incomplete. Answers to our dictionary questions like to live in the conditions. “What do we know about each event?” 

     g. Remove blame focus in our SnapChart® 

     h. Why? 

     i. How? 

     j. Use on action and 1 verb per event avoid “and” 

     k. Use active voice opposed to passive voice to provide clarity 

     l. Ex “Pump 2B stop button is pushed by Operator A vs Operator A pushes 2B stop button 

    m. Be specific and precise 

     n. Quantify – instead of “hot” temperature was 100 F 

     o. Be neutral and objective 

     p. Do not use judgmental statements Don’t know how to create a SnapChart® . . . we can teach you! 

Contact us for onsite training at [email protected] or view our Public Courses at www.TapRooT.com/courses 

Already trained in TapRooT®, here is a link to our Software Academy for how to start your SnapCharT®: https://www.taproot.com/how-to-create-a-new-snapchart-in-taproot-vi/ 

To find out more about Interviewing and Evidence Collection, please see: https://store.taproot.com/search?q=Effective+Interview Contact us at [email protected] for more information!