Troubleshooting Techniques: What to do with bad information

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On today’s Tech, No Babel: Troubleshooting Techniques: What to do with bad information

Troubleshooting Techniques: What to do with bad information

How to know you have bad information:

-The problem doesn’t make sense.

-Fixes don’t seem to work

-The piece doesn’t normally break this way

-The symptoms seem odd

Troubleshooting can sometimes be hard, but when you get the wrong information, it’s much harder. Here’s how to fix that:Click To Tweet

How to clear up bad information:

-Ask about the location of the gear (is it close, is it in a well-lit area?).

-Ask for a description of the problematic piece, including any displays, or UI.

-Go back to basics, eliminate everything you can from the situation (aka “simple it down”)

Look for anomalies:

-What is present that shouldn’t be?

-What’s missing that should be present?

-What’s it doing that makes some of the information you’re getting wrong?

Design a test to figure out what is happening.

-How can you prove that the information you’re getting is bad?

-If you’re talking to someone else, how can you help them save face, while getting the right information?

For more, watch the video above.

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