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In this episode of the Geek!, we talk about why you need to be monitoring your digital channels at all times.

We give you a real-life example of what happens when one of your social media assets gets attacked by a group of people (trolls) and how to respond. 

This example is something that actually happened to the Expivia Facebook page over the Black Friday to Cyber Monday 2019 weekend. 

Really cool episode that hopefully will scare you all enough into action to protect your digital assets with the same vigor as you do voice, chat, and email.

Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.

We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.

Blog Post Link:
https://expiviausa.com/our-true-social-media-horror-story/

 Through Expivia Digital, Tom works with contact center leaders on CCaaS platform selection, AI implementations, and NICE Studio and integration services. 

Same honest, vendor-neutral advice you hear on the Call Center Geek podcast, applied directly to your specific operational challenges. 

Schedule a consultation at ExpiviaDigital.com to discuss your contact center technology strategy. 

Click here:

expiviadigital.com

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