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Examining how first impressions and trustworthiness influence trust and acceptance of social robots, through a study on the social robot Pepper with 239 people.
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The effect of warmth on trust was fully mediated via trustworthiness. There was a significant total effect (c = 0.48, 95% CI 0.385 to 0.581), but no significant direct effect. These findings provide evidence that people who perceive a social robot as competent are more likely to trust it.