Trust and Engagement

On this episode of Accelerate Your Business Growth, host Diane Helbig welcomes guest Kevin Herring to discuss the importance of information sharing and employee engagement in driving business success. They highlight how many organizations operate on a need-to-know basis, with frontline employees having the least access to information and authority. However, Kevin argues that this should change, as frontline employees need to be equipped to handle customer needs and challenges effectively. They emphasize the role of leadership in creating a system that supports employee motivation and engagement, with high trust, low control leaders having better experiences and higher performance from their teams. Kevin introduces the 6 C's of engagement - context, connection, control, commitment, communication, and competence - as crucial elements for fostering employee engagement and high performance.

Kevin Herring is founder of Ascent Management Consulting and a recognized expert in team and business unit turnarounds. He is creator of the 90-day Turnaround, a unique program for building great leaders and transforming any workgroup into a highly engaged, high performing team in just 90 days.

Kevin is a consultant, executive coach, published author, and keynote speaker. He has been published and quoted in Forbes, CFO, Talent Management, Workforce, and HR Executive among others. Find reports, tools, and more at Supercharge My Team dot com.

If you are a small business owner or salesperson who struggles with getting the sales results you are looking for, get your copy of Succeed Without Selling today. Learn the importance of Always Be Curious.

Accelerate Your Business Growth is proud to be included on the list of the 45 Best Business Growth Podcasts.

Each episode of this podcast provides insights and education around topics that are important to you as a business owner or leader. The content comes from people who are experts in their fields and who are interested in helping you be more successful. Whether it’s sales challenges, leadership issues, hiring and talent struggles, marketing, seo, branding, time management, customer service, communication, podcasting, social media, cashflow, or publishing, the best and the brightest join the host, Diane Helbig, for a casual conversation. Discover programs, webinars, services, books, and other podcasts you can tap into for fresh ideas. Be sure to subscribe so you never miss an episode and visit Helbig Enterprises to explore the many ways Diane can help you improve your business outcomes and results.

The Impact of Workplace Systems on Employee Performance: "The reality is 80 to 85 percent of performance is determined by the system that people work in."

— Kevin Herring 00:01:15

The Power of Stance in Leadership: "What really holds leaders back is their stance about people, and their awareness of that stance."

— Kevin Herring 00:04:08

Myths about Leadership: "A leader's job is not to motivate people. A leader's job is to create the environment that creates the conditions that enable people to tap that inherent motivation that they bring to work with them."

— Kevin Herring 00:06:44

The Myth of Holding People Accountable: "Holding people accountable is really about pressuring them... But you won't get a high performing team by any stretch. I've never seen it happen."

— Kevin Herring 00:09:48

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